HSBC UK Contact Centre Malta
forms part of the UK network of contact centres for HSBC customers with UK
Since its foundation in 2006,
the Contact Centre has experienced steady growth. Today, it employs over 430 staff
members trained to assist UK account holding customers with their daily
telephone and internet banking needs.
As the largest Contact Centre in Malta, HSBC UK Contact
Centre handles some 15,000 calls per day from its
modern premises in Swatar.
The site has taken on the opportunity to learn new skills as Customer Advocates who handle and investigate Personal Protection Insurance (PPI) complaints. Both roles are challenging and the main focus is to provide excellent customer service which is key to our employees' success.
offer our employees a basic salary of 16,364.00 Euro, performance related
bonuses, additional staff benefits.
The Contact Centre offers exceptional opportunities for
training and job development, to help its employees achieve their full
potential and fulfil their career ambitions.
New recruits join a 12-week programme offering a combination
of classroom training and academy training with ample hands-on experience and
expert attention. Training covers both technical skills as well as soft skills.
Skills acquired through the Contact Centre’s training
programme can open up all kinds of opportunities in banking.
Ensuring that employees have all they require to focus and achieve their potential
with a sense of satisfaction, team-work and due reward. Two especially popular
development programmes offered at Centre are the ‘Aspiring to be Senior’, and
‘Aspiring to be Team Manager’ initiatives. They encourage and support employees
to continue developing as professionals, and to grow in responsibility and
grade within the organisation.
Achieving an optimum work-life
balance is considered a priority at the Contact Centre. To this end, a
range of unique support services are offered to all employees.
Employee support programmes range from private health care cover, childcare subsidies
to perks as simple as seasonal healthy corners. On-site medical
are provided to promote and improve employees’ access to
Other benefits - unheard of in most companies in Malta –
include special advantages such as an in-house gym, discounted rates on banking products, and other kinds of benefits to
help employees achieve an ideal work-life balance.
Work environment and facilities
The Contact Centre is well
known for its positive, informal, and highly sociable atmosphere.
A relaxing social space complete with free billiard
tables, surfing zone and a cosy ‘living room’ area is offered at the Centre’s
canteen to encourage employees to feel at home during their breaks.
The in-house gym provides employees with another unique benefit, making
it more convenient for employees to keep fit and healthy through daily exercise
under the guidance of expert gym instructors.
To apply email our recruitment team at firstname.lastname@example.org