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10-Jun-2018

THE-1271-RES-1

JOB DESCRIPTION

We are currently seeking an active and highly driven individual as a Reservations Executive to handle the day-to-day reservations for a number of properties held by a group of companies, by performing a variety of duties including:


Responsibilities and tasks:
· Assisting the Property Manager in all matters related to reservations ensuring an efficient operation of the Reservations Department
· Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
· Dealing with direct and agents’ enquiries
· Inputting and processing of bookings received, and sending out all relevant information and financial documents to direct clients and agents
· Managing booking and allocation charts
· Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
· Presenting reports to analyse the overall business performance and accommodation occupancy
· Keeping an update on amounts due by agents, direct clients and chasing any outstanding payments
· Promotion of accommodation via social media
· Any other duties as assigned by the Property Manager

An attractive remuneration package will be offered to the most suitable applicant based on his/her experience and qualifications. Previous experience in a tourism-related environment will be an asset but is not essential since in-house training will be given.

ABOUT The Residence St. Julians

We offer various types of accommodation both on short and long let in prime locations in Malta and Gozo.